How can we help you?

Frequently asked questions

DIETARY NEEDS

I have special dietary requirements – will they be catered for?


We will try our very hardest to accommodate all dietary requirements but in some out-of-the-way places it can be very difficult to guarantee. We will let you know if there are places on your itinerary where this is the case. Please let us know at the time of booking of any food requirements or allergies and we’ll pass the information onto your leader. It is also a great idea to bring a card with your dietary requirements written in the local language for those times you are eating away from the group. We can help you with this.




What will the food be like on my trip?


Food is one of the most exciting parts of travel. There may be some familiar fare but often you’ll be confronted with the new, interesting and downright weird of the culinary world but we like to think of it as an adventure for all the senses. In addition to this, our flexible itineraries often allow you to eat with the group or branch out on your own - this means you can eat to suit any budget or desire.




Can I drink the water in the countries I visit?


In some destinations it may not be wise to drink the local water. Our Tour Notes will provide information in this regard. We do provide you with your own reusable water bottle and offer complementary daily refills.





ACCOMMODATION

Can we book a triple room?


Depending on the trip style you choose, our trips are organised on a twin, triple or multi-share basis. As our bookings are made well in advance, individual room requests can’t be guaranteed.




Can I book as a single traveller?


Many of our travellers join because they are travelling solo and want to meet and share experiences with like-minded people. You can book pre and post accommodation on a single basis; however, throughout your Intrepid trip, rooming is organised on a twin-share basis.




If I am travelling solo, will I be charged a single supplement?


As a solo traveller, you will be paired up with another passenger of the same gender as per your passport information. If you’re not comfortable sharing a room with someone of the same gender, you also have the choice to pay for a single supplement (available on the majority of our trips).




Can you provide me a list of places we are staying at?


On some Tours, such as the Eastern Turkey Adventure, we are able to provide a full list of the hotels. On some of the other Tours, depending on the local tour operator, we might only be able to provide information on your joining and finish point accommodation, the details of which are listed in your Tour Notes.

As Intrepid likes to support numerous local businesses, we often have a few places in each city that we can alternate our groups between. For this reason, we can’t give you a full list before you travel. At the welcome meeting on Day 1, your leader may be able to provide you with this so you can email friends and family back home with the details




What standard of accommodation should I expect?


The standard of accommodation depends on the Trip Style you have chosen




Is accommodation air-conditioned/ heated?


We want our passengers to be as comfortable as possible so when you are headed to a hot climate, it is likely that you will either have a fan or air-con. Of course, if you are staying in remote areas or at homestays, you will need to expect the facilities to be a little more basic.




Are there western toilets available?


Some trips have regular access to western toilets while others don't – it just depends on the areas you’re travelling in. As a general rule, the more remote the place the less likely you are to find western bathroom facilities.




Will I be able to do any laundry?


Along the way there are usually chances to do laundry, either through your hotel or using local services. Your leader will be able to let you know once you are on the trip.





TRAVEL INSURANCE

Do I need Travel Insurance?


As travel insurance is compulsory for all MK1 travellers it is included in your Tour Price and applies from the time of booking.




What does the policy cover?


At a minimum, your travel insurance is 'comprehensive', providing cover against personal accident, death, medical expenses, emergency repatriation and personal liability, with a minimum coverage of US$200,000. It also covers cancellation, curtailment and loss of luggage and personal effects. Details of the policy will be provided at the time of booking.





VISA REQUIREMENTS

How do I find out about the visa requirements for my trip?


While we do include information in our Tour Notes about visa requirements, we always recommend that passengers check with the local embassy or Smartraveller as visa rules can change without warning. Embassy websites in the home country will always have information about requirements, visa costs and will provide access to the required forms.




Do you help with Visas?


As a general rule, MK1 Travel cannot assist with the actual visa application but can direct you to the relevant site. If you are experiencing any issues, please talk to us. In relation to the Eastern Turkey Tour, a Turkish e-Visa is included in the Tour Price for Australian Passport holders and will be applied for on your behalf.




What essential documents do I need to take?


It’s important that you always travel with your current passport, visas, travel insurance and other documentation. For more information see our Tour Notes.





SAFETY

I am concerned about the political stability of the country of my trip.


The safety of our travellers, leaders and operators is a major priority for us. With this in mind, we monitor world events very closely and make operational decisions based on informed advice from a number of sources, in particular the level of the Australian Government Department of Foreign Affairs & Trade (DFAT) travel advisory. If this advisory is at Level 4 'Do Not Travel' then we will either cancel the tour or make arrangements to reroute the itinerary to avoid the areas concerned.




How safe are my belongings whilst on the trip?


While we take all the precautions we can to make sure your belongings are safe, we are travelling to some exciting destinations that are sometimes home to some pretty skilled operators. Being part of a small group helps as we are able to keep an eye on each other and each other’s belongings. This is one of the reasons travel insurance is a must and a lockable bag or money belt will always help too.




What is the best way to carry money?


We recommend having access to money from a variety of sources – cash, credit cards and travel money cards are all commonly used. Check your Tour Notes for more country-specific information.

Travellers’ cheques are not common practice anymore so it is a good idea to travel with a credit card and ATM card, or a bank issued ‘cash card’ specifically for travel. Having a couple of options will assure that you are covered if one doesn’t work. Please see our Tour Notes for more specific information.




What is the currency in my destination? How much should I take in credit cards/cash? Can I use my credit card during my trip?


Our Trip Notes include a section on ‘Spending money’. Please refer to this for an idea on budgets. In certain countries it comes down to potluck if you can withdraw money. One day it’ll work, the next it won’t, but it will work for your friend…Work that out! Also a good option to have both a Visa Card & MasterCard to broaden acceptance options. You do need to ensure that your Cards are “chipped” and you have a working PIN for them – signatures are generally no longer accepted.





MEDICAL

Will refrigeration be available for medicines? eg. Insulin


our city hotels provide access to small fridges; however, outside of this, you cannot rely on access to refrigeration. Please be sure to advise us if you are travelling with medication that requires refrigeration




What are the medical and vaccination requirements?


Medical and vaccination requirements differ between nations and you are advised to see your local GP or travel doctor for details and advice about current vaccination requirements. Our Tour Notes will provide general information and links to relevant sites to assist in this regard.




What if I get ill or injured on the trip and unable to continue?


Tour leaders are trained to deal with these situations and we will endeavour to get you help as quickly as possible. If you must leave the trip early due to illness, our local offices will help you find appropriate medical care and ensure someone at home is aware of the situation. We will do whatever we can to get you home or on your onward journey. Your travel insurance, which is included on all our tours, should cover any costs incurred if illness occurs.





PACKING

What type of luggage do you recommend I take?


On most or our tours you will be required to carry your own luggage, sometimes up stairs and on and off transport. We therefore recommend you travel with either a backpack or readily-transported “carry-on” style luggage. Have a look at Intrepid Travel’s Packing List for suggestions




Can I store excess luggage at the starting point hotel?


Most starting point hotels can store your excess luggage for you; however, this is at your own risk. Often a nominal fee is charged for this service. Of course, this is only an advantage if your trip is circular (i.e. returning to the same starting point).




What clothes and footwear should I take?


As with any journey, it is important to pack the clothing that you feel comfortable in. None of our Tours are necessarily "physical" requiring specialist gear. Good footwear is recommended and usually closed-in shoes, sneakers or runners will be more than adequate. A packing 'checklist' is available via your Tour Notes.




What essential documents do I need to take?


It’s important that you always travel with your current passport, visas, travel insurance and other documentation. For more information see our Tour Notes.





COMMUNICATIONS

What communication facilities will be available?


Communication facilities are always improving globally. Many hotels and public places have Wi-Fi so it’s usually possible to keep in touch with home every couple of days, if you so desire. On some Tours, such as the Eastern Turkey Tour, a Wi-Fi hotspot is available for use whilst on Tour.

Phone cards are often easy to get your hands on; although many countries are tightening their availability. The Tour Notes will advise of options but do make sure your phone is unlocked before you travel.




How can friends and family contact you?


If family and friends are unable to contact you in an emergency through email or phone, they can contact us directly. Emergency contact details (for your destination) are listed in your Tour Notes




Will my mobile work?


We can never guarantee your phone will work as desired, as many of our destinations are out of the way and you may have limited coverage. Chat to your phone provider before you leave about global roaming and the costs involved, and get their advice on the coverage you’ll receive in the places you’re travelling in. Alternatively, you can usually pick up a local sim card on the cheap (just make sure you phone is unlocked!).




Will I get internet coverage?


Some places have Wi-Fi hot spots everywhere and other places will have no coverage at all. If you stumble into the latter, take the rare chance to just sit back and get to know your fellow travellers the old-fashioned way.




Will I be able to charge my electrical appliances?


In most places you’ll be able to recharge your appliances at the hotel. We recommend you bring a travel adapter with you.









GENERAL QUESTIONS

What type of ground transportation is used?


We use local tour operators who provide first class, air-conditioned mini-buses well suited to a small group travels. Public transport is often trains, buses or taxis. Options exist to upgrade to First Class train in Germany. The Tour Notes will provide information about the type of transport being used on your particular tour.




Is tipping commonplace in other parts of the world?


Yes, in most places tipping is expected. At your welcome meeting, ask your leader about the local custom and advice on how much is recommended at restaurants or with local guides.

At the end of your trip, if you're happy with the service you received, providing a tip for the leader - though not compulsory - is appropriate. While it may not be customary to you, it's of great significance to the people who will take care of you during your travels, inspires excellent service, and is an entrenched feature of the tourism industry across many destinations.




How fit do I need to be to travel?


We recommended a good level of fitness, by this, we mean that you should be able to walk for several hours over different terrain – think, cobble-stoned streets, paths, roadways etc. A comfortable pair of walking shoes is highly recommended. Overall, walking and activities are not going to be particularly strenuous but you may also be travelling for some hours each day. If you have any questions, please talk to us about the Itinerary and activities.




Do I get any free time?


Of course! The beauty of travelling with MK1 Travel is that we encourage travellers to explore at their own pace. When you get to a destination, your leader will offer options on what you can do. Some of the group will do one activity, others will opt for something completely different while others may just choose to sit in a café and watch the world go past. Your Tour Notes will have more details on what your trip’s itinerary and timeframes permit.