Booking Terms & Conditions

MK1 Travel

Booking Terms and Conditions

Please take the time to read and understand the conditions of booking set out below prior to booking a trip with us.

We strongly recommend that you also read the Tour Notes relating to your trip prior to booking to ensure that you understand the itinerary, style and physical demands of the trip you are undertaking.

1. Our contract.

All bookings are made with MK1 Travel (ABN 93 626 224 688) (us/we). By booking a trip with us you are deemed to have agreed to these Booking Conditions (which constitutes the entire agreement between you and us) and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.

2. Validity.

Dates and itineraries are valid until 31 December 2020. Beyond 31 December 2020 dates and itineraries are indicative only.

3. Deposit requirement.

3.1 You are required to pay a non-refundable deposit of $500 per person per trip for your booking to be confirmed.

3.2 If your booking is made within 60 days of the departure date then the full amount is payable at the time of booking.

4. Acceptance of booking and payments.

4.1 Bookings must be made on the provided “Passenger Booking Form”.

4.2 If we accept your booking, we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 60 days of departure the contract will exist when we accept your payment.

4.3 If international airfares are to be booked by us, they will be invoiced separately with payment due with 10 days of the issue date of the invoice.

4.4 Central Europe, Europe & Eastern Turkey Tours. An airfare allowance of $1800/person has been made for international and domestic airfares. If the actual cost of airfares is higher than this at the time of booking your flight(s), we reserve the right to invoice you for the additional cost(s).

4.5 Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of the trip price is due 60 days before the departure date. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.

5. Prices & surcharges.

5.1 Our Tour Prices are based on costs, charges, tariffs, rates, prices, taxes, levies and exchange rates as at 1 January 2020.

5.2 Our Tour Prices are subject to variable and seasonal pricing, both of which are standard practice within the travel industry. This means our trip prices may vary at any time in accordance with demand, market conditions and availability. 5.3 We reserve the right to impose surcharges up to 60 days before departure due to unfavourable changes in exchange rates, increases in airfares or other transportation costs, increases in local operator costs, taxes, or if government action should require us to do so. In such instances we will be responsible for the any amount up to 2% of the trip price and you will be responsible for the balance. If any surcharge results in an increase of more than 10% of the trip price you may cancel the booking within 14 days of notification of the surcharge and obtain a full refund.

5.4 Your best option if you like the price you see is to book at that time. Any reduced pricing or discounts that may become available after you have paid your deposit will not apply. The most up to date pricing is available on our website.

5.5 If you wish to cancel your booking to take advantage of a cheaper price, full cancellation conditions apply.

5.6 Air Passenger Duty is included in the price of your air inclusive trip.

5.7 All invoices issued will provide an option to pay by either bank deposit or credit card. Please note that a surcharge may be applied to any purchases made by credit card.

6. Your details.

In order for us to confirm your travel arrangements, you must provide all requested details with the deposit for the Tour. Necessary details vary by trip; they include but are not limited to full name as per passport, date & place of birth, nationality, passport number, passport issue and expiry date. Failure to provide requested details may result in additional charges or non-refundable cancellation of your trip.

7. Cancellation by the traveller.

If you cancel some or all portions of your booking cancellation fees will apply. A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:

60 days or more prior to departure, we will retain the deposit;
Between 31 and 59 days prior to departure, we will retain the deposit or 50% of the total booking cost; whichever is greater, and
30 days or less prior to departure, we will retain 100% paid by you in connection with the booking.

You are strongly advised to take out cancellation insurance at the time of booking which will cover cancellation fees. If you leave a trip for any reason after it has commenced we are not obliged to make any refunds for unused services. If you fail to join a tour, join it after departure, or leave it prior to its completion, no refund will be made. The above cancellation fees are in addition to fees which may be levied by accommodation providers, travel agents or third party tour and transport operator fees. Depending on the circumstances, cancellation fees may be mitigated by transferring your booking to a third party in accordance with clause 9.

8. Cancellation by us.

We may cancel a trip at any time up to 60 days before departure, subject to clause 14. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters (including pandemics), political instability or other external events, it is not viable for us to operate the planned itinerary. If we cancel your trip, you can transfer amounts paid to an alternate departure date or receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.

9. Booking amendments.

Transfer

9.1 If you wish to transfer from one trip to another or transfer your booking to a third party you must notify us at least 60 days prior to the proposed departure date.

9.2 A fee of $200 per person per change may apply (in addition to any charges levied by hotels, ground operators or airlines).

9.3 If you notify us less than 60 days prior to the proposed departure date the refund policy applicable to cancellations will apply. Transfers to a third party are only permitted where the transferee meets all the requirements in relation to the trip, and transfers to another departure can only be made to a departure within the current validity period.

Other amendments

9.4 Amendments to any other arrangements made in conjunction with your trip will incur a $150 administration fee per booking per change. This fee is in addition to any charges levied by hotels, ground operators or airlines.

9.5 No amendments are permitted to your booking within 10 days of departure.

10. Inclusions.

The land price of your trip includes:

All accommodation as listed in the Tour Notes/Itinerary.
All transport listed in the Tour Notes/Itinerary.
Sightseeing and meals as listed in the Tour Notes/Itinerary.
The services of a group leader as described in the Tour Notes/Itinerary.

11. Exclusions.

The price of your trip does not include:

International or internal flights unless specified or unless organised by us
Airport transfers, taxes and excess baggage charges unless specified
Meals other than those specified in the Tour Notes/Itinerary.
Visa and passport fees, unless specifically included
Travel insurance, unless specifically included
Optional activities and all personal expenses

12. Not applicable.

13. Age & Health requirements.

Minimum Age:

13.1 The minimum age is 15 years at the time of travel.

13.2 All travellers under the age of 18 years must be accompanied by a legal guardian, or in lieu of a legal guardian, by an escort over the age of 18 years, appointed by their legal guardian. The legal guardian or their designee will be responsible for the traveller under the age of 18’s day to day care. If a legal guardian elects to designate an escort in their lieu, they will be required to complete and sign a relevant document, to delegate their authority.

13.3 There is no discount for travellers under the age of 18 years.

13.4 Please note we cannot guarantee triple or adjoining rooms for families; accompanying adults may be required to share with others in the group on a twin share basis.

Maximum Age:

13.5 For the majority of our trips we have no upper age limit though we remind you that our trips can be physically demanding and passengers must ensure that they are suitably fit to allow full participation.

13.6 To help you and us determine if a Tour is suitable, the Passenger Booking Form includes a “Health & Fitness Questionnaire”.

13.7 We are able to provide details on mandatory health requirements; however, we are not medical experts. It is your responsibility to ensure that you obtain proper and detailed medical advice at least 60 days prior to travel for the latest health requirements and recommendations for your destination.

14. Small groups.

Our tours are small group tours and operate with a minimum of 10 and a maximum of 12 passengers. If we do not reach those numbers:
- we will reprice the itinerary and discuss with those booked regarding departure or.
- we reserve the right to cancel the tour or vary the departure date if minimum numbers are not attained.

If the tour does not proceed the departure deposit will be refunded.

15. Passport and visas.

You must carry a valid passport and have obtained all of the appropriate visas, permits and certificates for the countries which you will visit during your trip. Your passport must be valid for 6 months beyond the end of the trip. It is your responsibility to ensure that you are in possession of the correct visas, permits and certificates for your trip; please refer to the Tour Notes for details. We are not responsible if you are refused entry to a country because you lack the correct passport, visa or other travel documentation.

16. Travel insurance.

Travel insurance is mandatory for all our travellers and will be taken out by MK1 Travel or its agents at the time of booking. Your travel insurance will provide cover against personal accident, death, medical expenses and emergency repatriation with a recommended minimum coverage of US$200,000 for each of the categories of cover. We also strongly recommend it covers cancellation, curtailment, personal liability and loss of luggage and personal effects.

If you prefer to arrange your own cover, you must provide your travel insurance policy number and the insurance company's 24 hour emergency contact number when paying the final balance for your trip as you will not be able to join the trip without these details. If you have travel insurance connected to your credit card or bank account please ensure you have details of the participating insurer, the insurance policy number and emergency contact number with you rather than the bank's name and credit card details.

17. Flexibility.

You appreciate and acknowledge that the nature of this type of travel requires considerable flexibility and you should allow for alternatives. The itinerary provided for each trip is representative of the types of activities contemplated, but it is understood that the route, schedules, itineraries, amenities and mode of transport may be subject to alteration without prior notice due to local circumstances or events.

18. Change of itinerary.

While we endeavour to operate all trips as described we reserve the right to change the trip itinerary. Please refer to our website before departure for the most recent updates to your itinerary.

Before departure:

If we make a major change we will inform you as soon as reasonably possible if there is time before departure. The definition of a major change is deemed to be a change affecting at least one day in five of the itinerary. When a major change is made you may choose between accepting the change, obtaining a refund of money paid on the land portion of the trip only or accepting an alternative tour offered.

After departure:

We reserve the right to change an itinerary after departure due to local circumstances or events outside of our control. In such emergency circumstances the additional cost of any necessary itinerary alterations will be covered by you. Please note we are not responsible for any incidental expenses that may be incurred as a result of the change of itinerary such as visas, vaccinations or non-refundable flights.

19. Authority on tour.

Our group trips are run by a group leader. The decision of the group leader is final on all matters likely to affect the safety or well-being of any traveller or staff member participating in the trip. If you fail to comply with a decision made by a group leader, or interfere with the well-being or mobility of the group, the group leader may direct you to leave the trip immediately, with no right of refund. We may also elect not to carry you on any future trips booked. You must at all times comply with the laws, customs, foreign exchange and drug regulations of all countries visited, and you also agree to travel in accordance with our responsible travel guidelines.

20. Acceptance of risk.

You acknowledge that the nature of the trip is adventurous and participation involves a degree of personal risk. You will be visiting places where the political, cultural and geographical attributes present dangers and physical challenges greater than those present in our daily lives. We use information from government foreign departments and reports from our own contacts in assessing whether the itinerary should operate. However it is also your own responsibility to acquaint yourself with all relevant travel information and the nature of your itinerary. You acknowledge that your decision to travel is made in light of consideration of this information and you accept that you are aware of the personal risks attendant upon such travel.

21. Limitation of liability.

We contract with a network of companies, government agencies and individuals to assist in the running of our trips as agent for these third parties. We are not responsible for the acts and omissions of these third parties.

To the fullest extent permitted by law:

- any liability for any loss, death, injury or damage which you may suffer (directly or indirectly) in connection with or arising out of your participation in a trip, or any breach of the Booking Conditions, is excluded;

- you release us and our officers, employees, agents and representatives from any liability and expressly waive any claims you may have against us arising out of or in connection with your participation in a trip; and

- any condition or warranty which would otherwise be implied by law into these Booking Conditions (Implied Warranty), is excluded.

To the extent an Implied Warranty cannot be excluded, our liability in respect of the Implied Warranty is limited to (in our absolute discretion): (i) the provision of a similar trip to an equivalent value; or (ii) a refund of the total amount received by us from you in connection with your booking.

Any claim by you is excluded to the extent that it is for indirect or consequential loss, loss of profits or economic loss, however it arises, or for indirect, special, punitive or exemplary damages.

22. Optional activities.

Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance given by your group leader or local representative in arranging optional activities does not render us liable for them in any way. The contract for the provision of that activity will be between you and activity provider.

23. Claims & complaints.

If you have a complaint about your trip please inform your group leader or our local representative at the time in order that they can attempt to rectify the matter. If satisfaction is not reached through these means then any further complaint should be put in writing to us within 30 days of the end of the tour.

24. Severability.

In the event that any term or condition contained in these Booking Conditions is unenforceable or void by operation of law or as being against public policy or for any other reason then such term or condition shall be deemed to be severed from this contract or amended accordingly only to such extent necessary to allow all remaining terms and conditions to survive and continue as binding.

25. Photos and marketing.

You consent to us using images of you taken during the trip for advertising and promotional purposes in any medium we choose. You grant us a perpetual, royalty-free, worldwide, irrevocable licence to use such images for publicity and promotional purposes.

26. Privacy policy.

Any personal information that we collect about you may be used for any purpose associated with the operation of a Trip. We may also use this personal information or to send you marketing material in relation to our events and special offers and, if you do not fully complete any subsequent or additional booking with us, to contact you by email or by telephone (including by SMS) to remind you that you have an incomplete booking and prompting you to visit our website to complete your booking. The information may be disclosed to our agents, service providers or other suppliers to enable us to operate the Trip. We will otherwise treat your details in accordance with our privacy policy (available for viewing on our Website).

27. Not applicable.

28. Applicable law.

The laws of New South Wales, Australia govern these Booking Conditions to the fullest extent allowable. Any disputes in connection with a trip or these Booking Conditions must be initiated in the courts of New South Wales, Australia.

29. Registered address.

PO Box 395, Lismore NSW 2480, Australia.

Passenger Booking Form

TOUR NAME:

DEPARTURE DATE:

PLEASE SEND A COPY OF YOUR PASSPORT WITH THIS FORM

PASSENGER INFORMATION:

Surname: (as on Passport)

Title (Mr/Mrs/Ms/Dr) & First name:

Middle name:

Address:

Contact Number:

Email address:

PASSPORT INFORMATION:

Date of Birth:

Place of Birth:

Citizenship:

Passport #:

Place of Issue:

Issue Date:

Expiry Date:

Passport must have 6 months validity at the time of tour completion.

AIRLINE

AIRLINE PREFERENCE:

QF/VA/Other

FREQUENT FLYER #:

SEAT PREFERENCE:

Aisle/Middle/Window/Bulkhead ($)

Forward/Anywhere/extra legroom ($)

MEAL PREFERENCE:

Vegan/Vegetarian/Medical/Dietary/Allergy

Comment:

CELEBRATING SIGNIFICANT DATE ON THIS TOUR? Y/N

ANNIVERSARY/BIRTHDAY/OTHER

DATE:

MEDICAL CONDITIONS:

Please complete attached Health & Fitness Questionnaire

EMERGENCY CONTACT:

NAME:

RELATIONSHIP:

CONTACT NUMBER(S):

EMAIL:

EXPECTATIONS:

What are you expecting from this Tour?

………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………………

What would you like to see/do?

Is there something special you would like to experience?

Disclaimer:
I confirm that the information provided on this Questionnaire is both true and correct. I agree that MK1 Travel may offer a recommendation with regard to fitness to travel based on the information I have provided. I further agree that if any pre-existing medical conditions are such that the cause the cost of the Group Comprehensive Travel Insurance to exceed a per person cost of $200, I may be liable to take out my own policy of Insurance independent of MK1 Travel who will not be responsible for the provision of comprehensive travel insurance.

I understand that any information provided by me may be passed onto those responsible for supplying land and air arrangements for my travel and that my information will not be communicated to any party which is not directly responsible or otherwise associate with my travel arrangements.

I confirm and agree that should I choose not to disclose information which subsequently requires me to return or be returned home from a tour, MK1 Travel is not responsible for any costs associated with cancellation penalties, airfares, land transportation or any other related hardship. I acknowledge that it is my responsibility to update the information I provide to MK1 Travel immediately should my circumstances change.

Health & Fitness Questionnaire

MK1 Travel have a duty of care to all tour participants and the tour guides/leaders, so we do impose a firm policy on the level of health & fitness required by all our clients to attempt to ensure your safety and the safety of other travellers on our tours. Our tours are for independently minded travellers with good levels of mobility and reasonable levels of fitness.

Please answer the following questions. The information you provide will be treated confidentially and will be used to check that the transportation, accommodation and other arrangements on tour are suitable for you.

Do you have any allergies? Yes/No. If yes, please provide details, severity and how you manage…………………………………………………………………………………………………………………………………………………………………………………………………..
Do you suffer from motion sickness? Yes/No. If yes, please provide details, severity and how you manage…………………………………………………………………………………..
………………………………………………………………………………………………………
Can you walk 500 metres to 1 km comfortably and unaided? Yes/No.
Can you negotiate uneven, undulating and sometimes challenging terrain? Yes/No.
If no, please provide details about any limitations……………………………………………
……………………………………………………………………………………………………..
Do you use a mobility aid? Yes/No. If yes, please provide details…………………………
……………………………………………………………………………………………………….
Are you travelling with a companion or carer who is able to provide all assistance required to enter buildings, disembark/embark ships, trains, buses and assist you on excursions? Yes/No. If yes, please provide the name of the companion/carer and your relationship to them………………………………………..………………………………………
……………………………………………………………………………………………………….
Are you taking any medical equipment with you? Yes/No. If yes, please provide details
……………………………………………………………………………………………….……..
………………………………………………………………………………………………………
Do you suffer from any condition which may cause you to experience memory loss or to become disoriented? Yes/No. If yes, please provide details, severity and how you manage……………………………………………………………………………………………..
………………………………………………………………………………………………………
Are you asthmatic or do you have other breathing difficulties? Yes/No. If yes, please provide details, severity and how you manage…………………………………………………
………………………………………………………………………………………………………
Do you require supplementary oxygen?
Are you currently taking medication? Yes/No. If yes, are you able to administer your own medication? Yes/No.
If you have any other medical condition or have information that is not covered here, please details, impacts and how you manage………………………………………………..
……………………………………………………………………………………………………..

Name:………………..

Signed:……………….

Date:………………….

V.1 Jan 2020

Welcome to MK1 Travel

Welcome to MK1 Travel

Welcome to MK1 Travel